By using our services or website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional guidelines or rules applicable to specific services or promotions.

Eligibility

You must be at least 16 years old to enrol in personal training services at Penguin Fitness. For all other services, you must be at least 18 years old or have written parental consent if under 18. We reserve the right to refuse service to anyone at our discretion.

Booking and Payment

Pre-registration and full payment are required for all classes and programmes.

Accepted payment methods include PayNow, bank transfer, and credit/debit card via secure gateway.

Bookings are confirmed only after payment is received.

Prices are listed in SGD and inclusive of prevailing GST (if applicable).

Prices may be updated periodically and are subject to change at any time without prior notice.

Cancellation and Refund Policy

Cancellations must be made at least 2 hours in advance to avoid being charged.

Sessions cancelled less than 2 hours before the scheduled time will be counted as completed and are non-refundable.

Only cancellations due to valid medical reasons, supported by an official medical certificate, may be considered for waiver or rescheduling at our discretion.

Withdrawals after a programme has started may be partially refunded, minus administrative fees, at our discretion. Once any payment has been made, it is strictly non-refundable and non-transferable to any other person.

If Penguin Fitness cancels a class or event, clients will receive a full refund or class credit.

Health and Safety

By participating in our programmes, you confirm that you are in good health and fit to exercise. You must:

– Notify instructors of any medical conditions, injuries, or pregnancy.

– Obtain medical clearance if advised.

– Stop exercising immediately if you feel unwell or in pain.

Penguin Fitness and its staff are not liable for any injuries sustained during participation unless caused by proven negligence.

Code of Conduct

Clients must:

– Respect instructors and fellow participants.

– Arrive on time.

– Wear appropriate attire and footwear.

– Refrain from aggressive or inappropriate behaviour.

We reserve the right to remove or ban individuals who breach conduct standards without refund.

Intellectual Property

All content on our website, including branding, programme materials, videos, and images, is the property of Penguin Fitness and is protected by copyright and trademark laws. You may not reproduce or use our content without written permission.

Privacy Policy

Your personal information is collected and used in accordance with our Privacy Policy, which complies with Singapore’s Personal Data Protection Act (PDPA). We do not sell or share your data without consent, unless required by law.

Limitation of Liability

Penguin Fitness shall not be liable for:

– Personal injuries, accidents, or health issues arising from participation.

– Loss or theft of personal property.

– Any indirect or consequential damages.

Our total liability is limited to the amount paid for the specific service.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, services, or practices of these external sites.

Amendments

Penguin Fitness may revise these Terms and Conditions at any time. Continued use of services after changes implies acceptance.

We also reserve the right to revise our prices and service fees at any time without prior notice.

Governing Law

These Terms and Conditions are governed by the laws of the Republic of Singapore. Any disputes will be resolved in Singaporean courts.

Force Majeure

Penguin Fitness shall not be held liable for failure to perform services due to events beyond its reasonable control, including but not limited to acts of God, pandemics, government restrictions, natural disasters, strikes, or equipment failures.

Digital Content & Media Usage

Clients acknowledge and consent that Penguin Fitness staff may take photos or videos during training sessions for internal marketing purposes such as social media, website features, or promotional materials.

These media will not be sold, shared, or distributed to any external parties without further consent.

Clients who do not wish to be recorded must notify us in writing in advance.

Photography & Media Consent

By participating in Penguin Fitness classes or events, clients consent to being photographed or filmed for internal use, including promotional and marketing purposes.

Clients who do not wish to appear in such media must inform us in writing.

All media content captured remains the property of Penguin Fitness.

Contact Us

If you have questions about these Terms and Conditions, please contact us at:

Penguin Fitness

Email: fitness@penguinfitness.sg

Phone: +65 8337 3038

160 Robinson Road, #14-04

Singapore Business Federation Centre

Singapore 068914